MAP2: Foundations for Success

Day 2: Dental Team Management Strategies

Day Two focuses on Team Management Strategies in your practice.  We start with a detailed examination of your team’s organizational structure.  We lay out each team member’s job responsibilities and delineate specific accountability.  

To facilitate the delineation of responsibilities, we have developed detailed job descriptions for each position in the practice - in both hard copy and computer word processing format for easy editing. 

We continue your Team Management training with how to advertise, interview, hire, train, review, compensate, recognize, reward and terminate team members.  Basically, we are going to show you, step-by-step, how to hire and keep the team you have always dreamed of.

Every team needs a rulebook.   Ms. Barbara Freet, the nation’s top dental personnel policy expert, will walk you through setting up the latest 2000 edition of The Doctor’s Personnel Policy Manual.  You will leave with a comprehensive, customized dental staff policy manual that is legally valid in your state. 

Twenty-seven percent of all dental practices are currently being embezzled as you read this page.  We uncover an average of one and half embezzlements per month just within the Alliance’s 150 member practices. 

We have contracted with Mr. Bryant Truitt, the nation’s leading dental fraud and embezzlement specialist, to walk you through his special dental self-protection system.  This system is easy to understand and can be implemented by you on the Monday morning following your MAP2 Retreat.

Detailed team organizational strategies that maximize patient care and delineate each team member's daily responsibilities and accountabilities.

	Comprehensive training in how to advertise for, identify and hire the quality team you have always wanted, including the actual newspaper ads and job descriptions you need.
	A ten-point system for reviewing each team member's performance, not just of their duties but also their interpersonal relationships with other team members and with your patients.
	Step-by-step procedures to resolve performance gaps with a system of training, motivation, or - if necessary - releasing the employee.
	Compensation and incentive strategies using the WIN-WIN Team Bonus Program.
	Customizing a legally correct, employee manual detailing over 70 critical areas of employee policy necessary to meet your daily management needs.

	The ability to recognizing the ten most important indicators of a possible embezzlement and how to protect yourself with a Five-Minute Daily Audit.
	Each doctor will also receive a customized analysis of his or her practice’s staffing economics in the following areas:

1. A profitability analysis of the impact of adding a second or even third clinical assistant to your team.  This analysis will be customized based upon each practice’s overhead expenses, collections rate and staffing cost.
   
   

2. An additional profitability analysis of the impact of adding a second, or even third, front desk member to your administrative team.  This analysis will also be based upon each doctor’s individual overhead expenses, collections rate and staffing cost.