This is a
comprehensive three-day, hands-on training program for you and all
of your team members.
Each team member will have his or her own
curriculum of joint and specialized training.
The program will bring together an unprecedented collection of dental
trainers to work with your team.
Starting on Thursday morning, Suzanne
will work with your team to help them develop a personal financial vision.
This is Suzanne’s reality adjustment talk.
It is designed to move your team to the realization that they, as
individuals, are responsible for their own financial and lifestyle planning
needs – not you!
Simultaneously, you will be working with
me on advanced strategies for using the Alliance Recognition Program as a
leadership tool for setting goals for maximum practice profitability.
We will develop synergistic strategies between your Recognition Program,
your WIN-WIN Bonus program and your total team’s compensation package.
Following our separate sessions, we will
rejoin with your team to review team organization, job descriptions and
individual responsibilities and accountability standards.
By the end of this session, each of your team members will have signed
off on their individual job descriptions, daily duties and personal
accountability standards.
Now that everyone knows their job
responsibilities and what they are accountable for to maintain continued
employment, you, your team and our facilitators will break out to develop
individual practice strategies for achieving personal
performance “Bests” from each team member and the practice as a
whole. You’ll complete this session with a “who, what and when” road
map to achieving personal and practice excellence.
Our next session will review the
concepts behind the WIN-WIN Team Bonus program with your team:
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Bonuses are
earned not given.
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You
can eliminate the adversarial relationship between doctor and staff over
money.
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Bonuses
are paid for work above and beyond the norm.
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The
doctor deserves to increase profits by $12,000 to $48,000 in the next 18
months.
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Staff
should share in the rewards of successfully increasing production and
collections.
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Our
strategy so far has been to:
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Get
your team to accept personal responsibility for their own lifestyle and
financial well-being.
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Clearly define
and accept their individual job duties and a standard of personal
accountability as practice team members.
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Set goals and
develop strategies for achieving a personal performance “Best” from
each team member and the practice as a whole.
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Understand that
compensation is tied to personal and team performance.
Now
it’s time to train each team member in the core competencies of their
individual jobs and areas of accountability.
Our approach here is to focus on the “Core” concepts and skills
that can be implemented easily and quickly in your practice for an immediate
return on investment!
For these sessions we have brought in
the nation’s top trainers in each area of responsibility
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High-Efficiency
Scheduling – for minimum stress and maximum productivity –
Linda O’Grady and Jim Du Molin.
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High-Efficiency
Financial Arrangements – to cut collections losses to zero
and double your rate of case acceptance – Jim Du Molin, Drs.
Muller and Lyon.
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High-Efficiency
Recall/Recare Training – to fill doctor and hygiene
schedules every day – Valerie Williams and Linda O’Grady.
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Hygiene
Case Presentation Training – to train your hygienist on how
to pre-present patient needs for optimal patient care and
acceptance - Valerie Williams and Linda O’Grady.
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High-Profitability
Lab Relationship Training – for doctor and assistants
– Bill Keller. |
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There are still two more areas
that must be dealt with to assure you get the maximum team training, leadership
and economic return from your educational investment. The first is Conflict Resolution Training.
This extended session may turn out to be one of the most valuable
training programs you and your team will ever attend.
We all know that the biggest barrier to
successful implementation is conflict. Conflict between you and your team, conflict between team
members and even conflict between your practice members and your patients.
That’s why we contracted with Mary
O’Neill, the nation’s top conflict resolution trainer, to work with
you and your team. Mary will teach
you, not only how to peaceably resolve conflicts in your practice, but more
importantly, how to set up easy systems to resolve potential conflicts long
before they reach the crisis stage.
The final aspect of this comprehensive
3-day program is fun. The program
is fast-paced, interactive, provocative and challenging.
But most of all it’s fun. And,
for those of you who choose to attend the San Francisco dates, we have included
a night out on the town including Beach Blanket Babylon.
Beach Blanket is a San Francisco tradition of outrageous cabaret comedy
and music that you and your team will never forget.
MAP
3 - Quest
for the Best in Dentistry
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